Courtyard by Marriott
3962 William Penn Highway
Monroeville, PA 15146
8:00 a.m. Monday, April 22, 2013
Hey, Pennsylvania SpiceHeads! Join local SpiceHeads in getting trained on Spiceworks. SpiceTrainer Justin Davison - the guy on the right - is headin' your way. With nearly 15 years of IT experience, he's a top-notch IT pro who will be training you on Spiceworks!After you've completed training, you’ll receive an official certificate of completion to proudly display.Justin will be teaching the following courses: Spiceworks 201: Inventory Deep Dive (8 am - 12 pm)You'll learn: More in-depth troubleshooting techniquesFiltering the timeline, custom assets, attributes and groupsSetting up monitors, backups and device managementUsing plug-ins to manage warranties, power, and maintenanceConfiguring remote collectors and remote agentsTracking managed and unmanaged cloud servicesSpiceworks 202: Help Desk Deep Dive (1 pm - 5 pm)You'll learn:Customizing the help desk and the user portalDetails on Tickets AnywhereManaging Ticket Notification TemplatesManaging Remote Help Desks/ClientsTicket Rules and ViewsLeveraging Purchasing and RFQ within SpiceworksQuestions about the courses?No middle man here - just talk direclty to your SpiceTrainer. Email Justin your question.