Woman Sues Wal-Mart Over Price Problems
Posted: 10:26 pm EST November 10, 2008Updated: 11:18 am EST November 11, 2008
DELMONT, Pa. -- A woman won a lawsuit against Wal-Mart after she claimed she was overcharged for purchases at the chain’s store in Delmont.Wal-Mart pleaded no contest and will play Mary Bach $164, including $64 in court fees.In an earlier version of this story, Channel 11 posted only a portion of Wal-Mart's response to the litigation. The following is Wal-Mart's response in its entirety:"We strive for 100 percent price accuracy but, as in every retail store, there is a slight possibility for error. Sometimes, that error is in the customer's favor. When it is not, we certainly want our customers to let us know so we can make it right."It's important to Walmart to charge every customer the correct price on every item. We operate more than 4,000 stores in the U.S. In most of those stores, we stock hundreds of thousands of items. Our stores make a concerted effort to offer customers the best value in the marketplace and, as a result, can make more than 5,000 price changes per week."It is important to note that a few days after Ms. Bach visited the store, the PA Department of Weights and Measures visited our store and completed a price accuracy audit on which the store scored 100 percent."Dan Fogleman, Sr. Manager, Media Relations Wal-Mart Corporate CommunicationsBach said it is not about the money.Bach is a now a well-known consumer advocate. She has sued Wal-Mart and won four times.“Suing the largest retailer in the world is a very intimidating experience,” said Bach.She’s also taken on Kmart and Eckard, for what she’s coined the term "electronic shopperlifting."“Here you have retailers who can reach into your wallet by overcharging you multiple times and they then shrug their shoulders and say, ‘oops it’s a mistake,’” said Bach.
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