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Updated: 12:13 p.m. Thursday, May 15, 2008 | Posted: 5:18 p.m. Wednesday, May 7, 2008
By Stacia Erdos
Wendy Betten owns the Hot Metal Diner, and for months her Equitable Gas Bills went to her landlord instead of her.
Betten called the company several times in an attempt to get the account switched over, but was unsuccessful.
Then her bills skyrocketed.
Last month's bill was $748. That added to previous bills came to over $3,000.
She said she continued to call Equitable daily and was told a supervisor would call her back.
Betten even drove to the Equitable Gas headquarters on the North Side, but still wasn't able to talk to anyone.
She said, "I have a job and I do it very well. I don't have time to do Equitable Gas's job. I don't want anymore confusion I just want to pay my bill."
Erdos called Equitable and within a day Betten's bill was straightened out.
Equitable said, "We acknowledge an error was made by one of our billing staff in transferring this account. Natural gas service was never interrupted. We have apologized to our customer."
Equitable said it urges anyone with a bill discrepancy to give them a call, but in this case, Betten said she had to make one call too many.
Batten said, "You took care of in one phone call, I assume what it took me eight and a half months to get done. Nobody should have to go through this grief."
WPXI is partnering with local businesses to distribute TXTL8R thumb bands designed to remind drivers to "text later!"
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