The mother of a 3-year-old boy who was hospitalized Sunday after falling from a second-story window in Vandergrift is upset at the response time of 911 personnel.

Police said the boy, Kaiden Headley, fell about 20 feet from the window after he pushed out a window screen.

Kaiden’s mother, Audrey Headley, told Channel 11’s Courtney Brennan that she was walking downstairs when her son told her the screen was falling and he tried to catch it.

“I was beside myself and I was freaking out. I was screaming and crying. I didn’t know what to do,” Headley said. “We were coming back downstairs to watch cartoons and he turned into his room and I was in the middle of the stairs. All I heard was, ‘Mommy,’ and I ran around upstairs and downstairs.”

Headley said she couldn’t find Kaiden until she ran outside and noticed him on the ground.

“I was on the phone with dispatchers and it took a long time and they asked me if I was outside and I said, ‘Yes, I’m on my porch. Please get here, my son is bleeding,’ and they said, ‘We don’t see you,’” Headley said.

Headley said she called 911 from her cellphone, but the call pinged a cell tower in Armstrong County, so dispatchers sent an ambulance to Lincoln Avenue in Leechburg instead of Lincoln Avenue in Vandergrift.

"He repeated the address again and he said, ‘Leechburg?’ and I said, ‘No, I told you Vandergrift. I'm in Vandergrift,’ and then he had to transfer me to Westmoreland County and then they had me tell the story all over again,” Headley said.

Vandergrift said there have been several cases where calls to 911 have been sent to neighboring counties and then the ambulance gets sent to the wrong address by mistake.   

Kaiden was eventually air-lifted to UPMC Children’s Hospital. He was released Monday with only a few bumps and bruises.