Students start returning laptops to West Mifflin Area SD for ‘urgent security updates’

Monday marks first day of West Mifflin laptop recalls

WEST MIFFLIN, Pa. — Students started returning their laptops to the West Mifflin Area School District today after experiencing a string of issues.

District leaders are now working to make sure the necessary safeguards are in place so kids can have a successful school year.

School officials recalled all devices issued to their students for remote learning because of “urgent security updates.”

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Channel 11 watched from a distance as parents dropped off their laptops today for the necessary upgrades. Parents said their children couldn’t get into Zoom and virtual classrooms.

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Some parents said the computer screen would just turn white, preventing them from getting access to online assignments, while others reported inappropriate images popping up.

It’s been a big, stressful adjustment, parents said.

“We have to turn in our laptops today. It’s been crashing and stuff. So at least this will get fixed and things will be better,” said parent Brian Smithson.

The district thanked parents for their patience and said the problems were caused because, “our internet software filtering vendor changed their cloud infrastructure without advance warning.”

“We uncovered a few internal issues that will need to be rectified as well,” district officials said.

CLICK HERE to see when your student is scheduled to return their device.


Laptop recalls begin Monday for West Mifflin schools after multiple issues