• How to lower the fees on your monthly cellphone bill


    PITTSBURGH - Katie McCarthy experienced sticker shock when she got back from vacation and saw her cellphone bill.

    "I went to Italy a couple of years ago and used my phone a whole lot and I ended up with like an $800 bill," she told Channel 11’s Brittny McGraw.

    A quick call to customer service got that bill cut.

    Channel 11 learned that saving money on your cellphone bill can be as easy as speaking up before you pay up.

    "A lot of times it's very easy for you to simply give them a call. That's why they're there. That's why they're called customer service," said Audrey Guskey, a marketing professor at Duquesne University. "I would probably say 90 percent of the time they will be able to help you and save you some money."           

    Channel 11 sorted through cellphone bills, looking for fees you might be able to negotiate, like an upgrade fee.

    This fee is associated when switching to a newer phone and can cost up to $36, but you may be able to get it waived simply by asking.

    "Be nice, listen, tell them your situation and ask them if they can help you," advised Guskey.

    Guskey said it can't hurt to also try negotiate on overage fees, domestic and international roaming fees, even activation fees.

    You may be able to haggle away late fees or early termination fees.

    While you may be able to get some fees waived or reduced with a call to customer service, others are non-negotiable.

    They include government fees, taxes and company administrative fees.

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