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Airline employee delivers cancer patient's crucial lost luggage

Panic set in when a local woman lost her luggage with items she needs for chemo.

But as she tells it: An "angel" at the airport stepped up to help big time.

For Stacy Hurt of Bridgeville, losing her luggage felt like a matter of life and death.

“I told her how important it was for me to have my luggage because of my items for chemotherapy,” Hurt, who is battling stage 4 colon cancer, said.

She was able to catch an earlier-than-planned flight back to Pittsburgh from Nashville last month, ahead of another round of chemo the next day.

But her bag was stowed on her original, later flight, which ended up being cancelled.


“When my luggage didn't come in when it was supposed to, I called Southwest at Pittsburgh International Airport.”

A woman named Sarah picked up the phone.

“She said, ‘I'll have it delivered to you no matter what time it is,’ and she left me a voicemail at 2:53 a.m. telling me that she was delivering my luggage to my house herself and it was on my porch when I woke up in the morning with all my items.”

Hurt says Sarah's kindness has restored her faith in humanity.

“She's a true angel from heaven,” Hurt said. "She made a huge difference in my life; I can't thank her enough and tell her how much I love her.”

Hurt says she's going for chemo treatment No. 52 in two weeks, and told us she's happy to have people like Sarah on her side.

Southwest sent Channel 11 a statement, praising Sarah's actions: “Southwest employees like Sarah never cease to amaze us, and we’re proud to hear of the amazing ways they show what our Southwest heart is all about.”