BURGETTSTOWN, Pa. — TUESDAY UPDATE: The Live Nation promotions company issued a statement regarding the security snafus at the Jimmy Buffett concert:
There was anger and frustration outside of KeyBank Pavilion as some fans waited for hours to get through security at the Jimmy Buffett concert Saturday.
Viewers stuck in line contacted Channel 11 when the show started and there were thousands of people still waiting to get into the gates.
One person described the situation as "complete gridlock."
Another viewer said the lines weren't even moving for almost two hours.
The concert was scheduled to start at 8 p.m.
One woman told Channel 11 she paid $350 for a ticket and was only able to get in to hear three songs.
"They were fortunate that there wasn't a riot here tonight, and I actually seen somebody here that works as a vendor and she had no idea what happened," said Georgiann Miller, who brought an RV full of people to the concert.
Miller told Channel 11 she was told that TicketMaster was being contacted and payments would be refunded through them, not the venue.
KeyBank Pavilion has responded to what happened at the concert Saturday night.
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