You buy tickets for a show, a concert, or a game and your plans change. So, what do you do? You try to sell them to someone else.
Brady Thompson did just that with Savannah Bananas tickets he won, but he made a mistake when he listed his tickets. He thought he’d be getting his money back, but for weeks, he’s been worried he’s still on the hook.
“Be careful, be aware, I don’t want anyone else going through this,” Brady Thompson said.
He reached out to 11 Investigates’ Amy Hudak to get to the bottom of it.
“At this point, I now have $1,100 into this game I’m not attending,” Thompson tells 11 Investigates.
The game was the same weekend as the NFL Draft. He didn’t want to miss out, so he decided to sell the tickets.
“I ended up posting them through StubHub,” Thompson added. At that time, I had five tickets."
All five went fast to two separate buyers for more than the price he paid.
“I was like perfect, this is exciting, exactly what I was looking to do,” Thompson said.
Then one buyer reached out. Thompson said he posted the wrong date with the tickets. He was one day off.
“That was followed up immediately by a message from StubHub that said, ‘Hey, this is the wrong date,’” Thompson said. “‘We need to fix this.’ I said ‘Ok, I completely understand that, I apologize.’”
Thompson asked StubHub to return the tickets to him.
“They made me feel like I was going to get my money back,” Thompson tells 11 Investigates. “I was specifically told you’re completely fine, both charges are complete, and you don’t have to worry about it.”
StubHub says the buyer didn’t return them in time.
Thompson says he was charged $900. He said a month passed and they were not responding to his disputes.
“Losing $1,000 for no reason and no return, it’s impacted me,” Thompson said.
He’s filed complaints with his bank and the Better Business Bureau.
“I thought that the pressure would kind of encourage them to maybe respond,” Thompson added.
11 Investigates reached out to StubHub.
They sent the following statement:
“StubHub’s FanProtect Guarantee exists to protect buyers when tickets don’t match what was listed, including the wrong date, time or seat details. In this case, both buyers received incorrect tickets and were refunded in full, as our policy requires.
We remain committed to supporting both buyers and sellers on our platform and are working with this family directly to find a resolution.”
Thompson says he just wants other sellers to know a small mistake could cost you big time.
“I don’t want anyone else going through this,” Thompson added. “I’m more concerned maybe someone who doesn’t have a lot of money or can’t financially afford it, oh wow, I bought cheap tickets, I just want to resell them to get my money back, and ends up $1,000 plus deep in the hole.”
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