Taylor Swift fans react to Ticketmaster fiasco as Shapiro urges people to send his office complaints

HARRISBURG, Pa. — It was an unprecedented problem for Ticketmaster and millions of Taylor Swift fans – a demand for tickets to The Eras Tour crashed its website nationwide, creating a domino effect of issues.

Now, Attorney General Josh Shapiro is calling for Pennsylvanians to issue complaints to his office about Ticketmaster.

Jen Ferris and thousands of other people in the Pittsburgh area are left without tickets, even though they were issued pre-authorized codes to purchase them as part of Swift’s Verified Fan program.

“I literally cried yesterday,” Ferris said. “My 11-year-old wants to go so, so bad. She idolizes Taylor, listens to her music, sings her songs.”

Ferris said she received her pre-sale code Monday and ready to buy tickets for herself and her daughter, but come Tuesday morning, she experienced issues with the site for six hours, one of which was a message on the site saying 2,000 people were in front of her in line.

“Every time I would click on seats, it would tell me someone else beat me to them. I probably clicked on 100 sets of tickets,” Ferris said.

On Thursday, there was another round of frustration for fans nationwide, as Ticketmaster announced it was canceling sales to general public, saying a staggering number of bot attacks, as well as fans who didn’t have invite codes, drove unprecedented traffic to the site.

RELATED >>> Ticketmaster cancels public sale of Taylor Swift tour tickets

Ticketmaster said more than 2 million tickets sold for the tour on the day of the pre-sale – the most ever sold for an artist on a single day – but fans like Ferris say that’s no excuse.

“They should have never been able to have those bots go in and buy all those tickets. Something needs to change,” Ferris said.

Additionally, thousands of tickets are now being re-sold online by third parties at astronomical rates. Channel 11 saw a ticket priced $11,000 on StubHub.

Shapiro said people can submit Ticketmaster complaints to his office

If you have a complaint to submit to Shapiro’s office, click here.

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