BURGETTSTOWN, Pa. - TUESDAY UPDATE: The Live Nation promotions company issued a statement regarding the security snafus at the Jimmy Buffett concert:
While the majority of fans enjoyed a great 2-hour Jimmy Buffett performance at KeyBank Pavilion, Live Nation is working closely with Ticketmaster Fan Support to assist those who experienced delays entering the venue. Live Nation is offering Ticketmaster ticket buyers who did not pass through the gates by 8:25 p.m. concert cash that can be used to enjoy another show at KeyBank Pavilion or any other Live Nation venue in the United States. Buyers will be compensated based on the price of their original ticket, $50 for lawn and $150 for reserved purchases per ticket.
There was anger and frustration outside of KeyBank Pavilion as some fans waited for hours to get through security at the Jimmy Buffett concert Saturday.
Viewers stuck in line contacted Channel 11 when the show started and there were thousands of people still waiting to get into the gates.
Long lines, no movement at West gate. Concert started and NO movement. pic.twitter.com/c35yZ5j2CU— Tracey Sheetz (@TeeSheetz) July 8, 2018
One person described the situation as "complete gridlock."
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Another viewer said the lines weren't even moving for almost two hours.
The concert was scheduled to start at 8 p.m.
One woman told Channel 11 she paid $350 for a ticket and was only able to get in to hear three songs.
"They were fortunate that there wasn't a riot here tonight, and I actually seen somebody here that works as a vendor and she had no idea what happened," said Georgiann Miller, who brought an RV full of people to the concert.
Miller told Channel 11 she was told that TicketMaster was being contacted and payments would be refunded through them, not the venue.
KeyBank Pavilion has responded to what happened at the concert Saturday night.
"During last night's show some fans experienced longer than normal wait times. We apologize for the inconvenience and frustration this may have caused and will continue working hard to prevent situations like this from happening again in the future. Any fans who experienced delays are encouraged to reach out to Ticketmaster Fan Support."
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