HARRISBURG, Pa. — Comcast will delay its implementation of usage-based data overage charges to existing customers and waive early termination fees, Pennsylvania Attorney General Josh Shapiro announced Wednesday.
The overage charges for existing customers will be held off until July 2021 after Comcast agreed to a set of commitments with the Attorney General’s Office.
“As Pennsylvanians continue to navigate this pandemic, we know millions are relying on the internet for school and work more than ever. This is not the time to change the rules when it comes to internet data usage and increase costs,” Shapiro said in a statement. “My office negotiated with Comcast to delay the implementation of these overage charges and waive any early termination fees for customers who opt out through December 2021. We also limited the impact of these changes on low-income households.”
Comcast has agreed to:
- Forgo the data threshold on low-income users who are enrolled in the Internet Essentials program or IEPP programs for the duration of 2021
- Disclose data threshold information more prominently in the contract execution process
- Delay implementation of the overage charges until July, to be seen in the August bill
- Waive any early termination fee normally charged only for cancelling all Xfinity services early, through Dec. 31, 2021, for any customer who entered into a term contract prior to November 2020.
Comcast customers are encouraged to review their data usage prior to July 1 to see which data plan best suits their household under these new terms.
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