AT&T customers across the country are complaining of an outage that prevents them from making wireless calls.
Multiple responses on
indicate that the company is aware of the problem.
"At this time we're aware of the service issue, and are working diligently to restore services," a customer service representative said on Twitter.
@ATT why is my cell phone not making or receiving phone calls.
— Randall Mason (@rmason8092) November 15, 2017
"We are currently experiencing some service issues in various areas," another customer service employee for the company said.
The company has responded to some customers by suggesting they restart their devices. Multiple restarts may be required.
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If you've experienced an issue when making wireless calls, please restart your device, this might be required multiple times- that should resolve the issue.
— AT&T (@ATT) November 16, 2017
The company's customer assistance Twitter page, ATTCares, also suggests putting phones in and out of airplane mode.
For one customer, an AT&T employee directed them to a troubleshooting page on its website.
Reuters reported that as of 6 p.m. Eastern time, there were 6,000 outages reported.
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