Exclusive: Urgent care clinic cuts back on hours, days due to demand, staffing

PITTSBURGH — The strain of the Covid-19 pandemic is washing over not only the Pittsburgh region’s hospitals, but at least one urgent care center that has had to cut back on hours.

The MedExpress Urgent Care at 256 New Castle Road in Butler has shifted its hours to weekdays only, from 8 a.m. to 4:30 p.m. and is closed on weekends as the company, based at Southpointe, works to handle increased demand for Covid-19 testing and care at all of its locations thanks to the latest wave of the delta variant.

MedExpress locations are generally open from 8 a.m. to 8 p.m. seven days a week. But MedExpress confirmed that the Butler location had to change its hours due to staffing challenges and increased demand. All types of health care providers are having difficulty finding employees.

“To ensure we’re best prepared to serve the health care needs of our community and to reduce the strain placed on providers as a result of the surge in demand, we are consolidating our staff, supplies and resources to nearby MedExpress locations as needed,” said MedExpress spokeswoman Olivia Serdy. “We will continue to see as many patients as possible, and patients can search our site for the nearest alternative location or schedule a virtual visit.”

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