PITTSBURGH — The City of Pittsburgh launched an updated 311 system this week.
The Mayor’s Office says the improved system marks a “significant step forward” in streamlining how residents report issues, connect with the right departments and get timely resolutions.
“We are excited to offer Pittsburgh residents a more intuitive way to engage with City services,” Mayor Ed Gainey said.
The Mayor’s Office says the new 311 website is more user-friendly, and the new PGH311 mobile app creates another accessible platform to report issues. Additionally, every service request now includes a resolution estimate timeline for the first time ever, increasing transparency and accountability from the City.
Eventually, a chatbot will be added so residents can report issues or access resources for problems that don’t need a 311 submission.
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