Sheetz reviewing ‘smile policy’ requiring employees to have no visible dental issues

ALTOONA, Pa. — Sheetz is reviewing its “smile policy” that says employees can’t have visible dental issues.

According to our partners at TribLIVE.com, the employee handbook says applicants with obvious missing, broken or badly discolored teeth are not qualified for employment with Sheetz.

Applicants are excluded from this policy if their dental issues are because of a disability.

Channel 11 reached out to Sheetz, and public relations manager Nick Ruffner offered this in response:

“When Bob Sheetz founded Sheetz in 1952, he built a company based on community and taking care of people. We’re a company who cares, we care about our employees, we care about our customers and we care about the communities we serve. As a family-owned and operated company, our employees and communities are the core of Sheetz. If someone is struggling, we’re there to help with paid time off, flexibility and more. When someone has a baby, we’re there to foster that precious time with 12 weeks of fully paid time off. If someone is sick or needs dental care, we’re proud of our benefits but, if necessary, will provide financial assistance as well.

Throughout our history to date we have embraced an appearance policy, because we know how important a smile is to the customer experience when serving hospitality. However, we are always reviewing our standing policies to make sure they best deliver on our values and our commitment to our customers and employees. Therefore, this appearance policy will continue to be under review.

We have always strived to treat our employees as our most valuable asset, because at Sheetz, we believe they are.”

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