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Nationwide Comcast phone outage also impacting local community offices

5:15 P.M. UPDATE: Robert Grove, the vice president of communications for Comcast's Keystone region, sent the following statement:

“We identified two separate and unrelated fiber cuts to our network backbone providers. Our engineers worked to address the issue immediately and services are now being restored to business and residential internet, video and voice customers.  We again apologize to anyone who was impacted.”

4 P.M. UPDATE: Allegheny County said all incoming and outgoing phone lines associated with 911 systems are working, but some residents with Comcast service are unable to call 911 from their home phones.

The county advises those residents to call 911 via cellphone.

ORIGINAL STORY:

A nationwide Comcast outage is affecting local communities.

Channel 11 was trying to get in touch with a magistrate in Moon Township and could not get through.

Police said there are multiple people unable to make calls in or out because of a "widespread phone outage."

According to CNBC, the outage is also impacting internet and video customers too.

Comcast Cares tweeted that one of its "large backbone network partners had a fiber cut that we believe is also impacting other providers."

Channel 11 has contacted Comcast to get more information.

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Cox Media Group

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