Many Dollar Bank customers missing hundreds of dollars due to ATM skimming

PITTSBURGH — Many people across our region who have Dollar Bank accounts found themselves searching for answers Monday after viewing their bank statements.

Those impacted say they logged online to check their account, only to find hundreds of dollars mysteriously taken out.

Dollar Bank says the issue stems from ATM skimming.

Cynthia Cable says her Monday morning started off with a phone call from her daughter, who also has a Dollar Bank account.

“‘I’ve had money taken out of my account, Mom. You better look at yours,’” Cable recalled.

When Cable checked, she, too, had money missing from her account.

“It started Friday and I didn’t look at it until this morning, so there were two withdrawals,” said Cable.

One of the withdrawals was for $500 at a Dollar Bank, the other was another $500 charge at another bank.

Cable said her son-in-law was at the Dollar Bank, where more than 25 people were trying to get a resolution for the same problem, so she made three separate calls to card services where she couldn’t get through.

“I’ll just call the local bank, my branch, and speak to one of the managers and I was able to get through to him and he said he can’t get through to credit card services himself at the bank,” Cable said.

Monday, Dollar Bank released the following statement:

“Dollar Bank is aware of ATM skimming activity occurring in the Pittsburgh region. Law enforcement officials have noted an increase in ATM skimming at the state and federal levels and have confirmed such activity is not unique to Dollar Bank. We take this matter very seriously and our top priority is the safety and soundness of our customer’s accounts. We want to assure our customers that we have taken immediate steps to inspect our ATMs and are actively working with law enforcement officials to assist with their investigation.”

In its statement, Dollar Bank also said it will work with customers who’ve experienced fraud on their accounts to refund their money. It’s encouraging customers to utilize a free card control app that where a person can turn their card off and set up alerts to stay notified.

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